App Troubleshooting

App Troubleshooting

Learn how to troubleshoot apps by clearing the app cache, force stopping an app, checking for updates, removing an app, and reinstalling.

INSTRUCTIONS & INFO

In this tutorial, you will learn how to:
 

• Clear the app cache
• Force stop an app
• Check for app updates
• Remove an app
• Reinstall an app

 

Clear the app cache

1. Swipe down from the Notification bar, then select the  Settings icon.
 
2. Scroll to and select Apps > desired app > Storage > select Clear cache.
 
Image 1

 

 

Force stop an app

From the Apps screen, select the desired app then select Force stop.

Note: You will be prompted to select OK to confirm. 

Image 2 

 

 

Check for app updates

From the home screen, select the Play Store app > Account icon > Manage apps & device > Updates available > select Update next to the desired app or select Update all to download all available app updates. 
 
Image 3

 

 

Remove an app

From the desired app page in the Play Store, select Uninstall. Select Uninstall again to confirm.
 
Image 4 
 


Reinstall an app

From the desired app page in the Play Store, select Install.
 
Image 5

Did you get the help you needed?

Did you get the help you needed?