App Troubleshooting

In this tutorial, you will learn how to:
 

• Clear app cache

• Force stop an app

• Check for app updates

• Remove an app

• Reinstall an app

 

 

Clear app cache

1. Swipe down from the Notification bar with two fingers, then select the  Settings icon.

 

2. Scroll to and select Apps > See all apps > desired app > Storage & cache > select Clear cache.
 

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Force stop an app

From the App info screen, select the desired app then select Force stop.

 

Note: You will be prompted to select OK to confirm. 
 

 

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Check for app updates

From the home screen, select the  Play Store app > Account icon > Manage apps & device > Updates available > select Update next to the desired app or select Update all to download all available app updates. 
 

 

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Remove an app

From the desired app page in the Play Store, select Uninstall. Select Uninstall again to confirm.

 

 

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Reinstall an app

From the desired app page in the Play Store, select Install.